Updates for TP Version 2.1
	Updates for TP Version 3.0
	Updates for TP Version 3.2
	Updates for CustomerCentral Version 1.x

	For Premium customers, please use pager number provided to you AND complete the appropriate category form under the Send an Inquiry tab at our issue submission site with description of issue. We will return your page within 1 hour.
	For Basic customers, complete the appropriate category form under the Send an Inquiry tab at our issue submission site with description of issue.

	In order for Intuit to assist you, we need to ensure the problem can be recreate-able. Have you asked the customer to retry at a different time or a different day? We have found that 25% of the issues can resolve itself if the customer tries again.
	Complete the appropriate category form under the Send an Inquiry tab at our issue submission site.
	Response time based on your company's Service Level Agreement with Intuit.
	All priority 2 and 3 issues must be reported via the issue submission site.

All of the following conditions must be present:

	The problem critically impacts the Client's ability to do business.
	All users are unable to use the system.
	The system is down.

All of the following conditions must be present:

	The problem impacts the Client's ability to do business; the severity is significant and may be repetitive in nature.
	A significant number of users are unable to use the system.
	A function of the system or product is impacted.
	Aggregation script error. Script error report must include end user browser type and version, and the date and time problem recreated by the user. At Intuit's discretion, Intuit can remove a script from the institution access list.

The problem is minor and negligibly impacts the Client's ability to do business. Routine priorities also include questions and/or general consultation.